Meet the Dropbox Customer Experience and Success team

Bringing empathy and expertise to every touchpoint

Our Customer Experience and Success team shapes how 700+ million people across the globe interact with our products. We turn complexity into convenience and customer insights into innovations.

Our values in action

We’re worthy of trust...

because we show up with consistency, honesty, and care.

They win, we win...

is our north star. We listen deeply, advocate fiercely, and act with the customer in mind.

We keep it simple...

by designing intuitive, human-friendly experiences from first touch to resolution.

We own it...

by fixing root causes, finding solutions, and always asking our users how we can make things better.

We make work human...

by bringing empathy and expertise to every touchpoint.

Everyone here wants you to be successful. In over nine years, I’ve never had a problem I couldn’t solve by getting the right people in a (virtual) room.

The Dropbox way

We’re on a mission to design a more enlightened way of working. That starts with building an impactful workforce. Millions of people around the world choose Dropbox, and they deserve our very best.

Learn about our hiring philosophy